FAQ

Orders
Array( [0] => Array ( [faq_id] => 17 [title] => How to order ? [description] => <p>Tain & Joan provides an easy order methods for you.<br></p><p>3 Steps to Order Methods : <a href="https://www.tain-joan.com/ordermethods">https://www.tain-joan.com/ordermethods</a><br></p> ) [1] => Array ( [faq_id] => 19 [title] => Can I modify my delivery information ? [description] => <p>1.If your order has not been shipped or assigned a tracking number - YES.<br></p><p>2.If your order has been shipped and assigned - NO.<br></p><p></p><p>Please contact us for further support if you want to modify your delivery information<br></p><p></p><p><b>*Note : </b>Please kindly notice that your delivery information must be modified and edited via tain-joan.com website. It won't be acceptable to modify your delivery information from your payment platform.<br></p> ) [2] => Array ( [faq_id] => 22 [title] => Can I cancel my order ? [description] => Please find the following conditions about order cancellation : <br><p></p>1. If your order hasn't been prepared and shipped - YES. <br><b>*Note : </b>Please contact us to cancelled your order as soon as possible within 24 hours. <br><p></p><p>2. If your order has been shipped by our logistic after checking - NO.<br><p></p><b>*Note : </b>Here is a special condition : If your order hasn't been assigned your trakcing number cause of transportation update delay reason, your order probably has been shipped by us within 24-48 hours. Please understand that we might not be able to support you to cancel your order after we confirm with our logistic team. <br> ))
+How to order ?

Tain & Joan provides an easy order methods for you.

3 Steps to Order Methods : https://www.tain-joan.com/ordermethods

+Can I modify my delivery information ?

1.If your order has not been shipped or assigned a tracking number - YES.

2.If your order has been shipped and assigned - NO.

Please contact us for further support if you want to modify your delivery information

*Note : Please kindly notice that your delivery information must be modified and edited via tain-joan.com website. It won't be acceptable to modify your delivery information from your payment platform.

+Can I cancel my order ?

Please find the following conditions about order cancellation :

1. If your order hasn't been prepared and shipped - YES.
*Note : Please contact us to cancelled your order as soon as possible within 24 hours.

2. If your order has been shipped by our logistic after checking - NO.

*Note : Here is a special condition : If your order hasn't been assigned your trakcing number cause of transportation update delay reason, your order probably has been shipped by us within 24-48 hours. Please understand that we might not be able to support you to cancel your order after we confirm with our logistic team.

Returns
Array( [0] => Array ( [faq_id] => 16 [title] => How I can proceed return with No reason ? [description] => To proceed your 'No Reason' Return. Please kindly review the following steps >> Contact us immediately >> You could launch your return once you received an approval announcement from us >> Login In >> Find your products and click 'Return' >> Fill up your return information and Request your RMA number >> Delivery your products according to "RETURN METHODS" >> Tain-Joan will proceed your return order accordingly. ) [1] => Array ( [faq_id] => 15 [title] => test [description] => ceshi ))
+How I can proceed return with No reason ?

To proceed your 'No Reason' Return. Please kindly review the following steps >> Contact us immediately >> You could launch your return once you received an approval announcement from us >> Login In >> Find your products and click 'Return' >> Fill up your return information and Request your RMA number >> Delivery your products according to"RETURN METHODS" >> Tain-Joan will proceed your return order accordingly.

+test

ceshi


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