Additional Infomation About Shipping Methods Selection


        1. Tain-Joan supported and trusted SF Express as our official delivery method

2. Tain-Joan Supports the following international logistics service

    √ DHL : https://www.dhl.com/en.html

    √ FEDEX : http://www.fedex.com/

    √ UPS : https://www.ups.com/us/en/global.page

3. Please contact us if you are not sure / want to know about shipping methods

  • Whether your location is acceptable delivery area or not

           * Delivery Restriction

              a. Please kindly understand that the transportation will exist delivery restriction, some remotes islands couldn't be reached or need to change another delivery methods.

              b. Tain-Joan will help to confirm whether your location is acceptable and deliverable or not.

  • Change your shipping methods

           * Before Ordering > If you want to change your shipping methods Before ordering,  

              a. Please kindly notice that if change to another your preferred transportation party, It might exist a shipping cost different which customer will be charged.

              b. The shipping fee cost differents will be calculated on payment page accordingly. If you have any question about your shipping cost, please contact us for furthering information : [email protected]

           * After Ordered > If you want to change your shipping methods After Ordered,  

              a. Please kindly understand that it is only acceptable to change shipping methods when ordered within 24 hours [start from your payment completely time.] 

              b. The shipping methods couldn't be changed once your order has been delivered.

  • Customs Clearence Issues about shipping methods

           TIPS Before Contact Us : 

           * Customs Duties

               a. If you have got a custom duties payment requirement when your package arrived your location. Please kindly notice that claim fee is charged by your local custom, not Tain-Joan.

               b. Tain-Joan won't have responsibility to charge your custom clearance fee.

               c.The customs duties will be calculated by your local customs, Tain-Joan will not promise to calculate or estimate an accurate customs duties numbers to you.

           * Customs Clearence Process

               a. Worry and Complex ? : Don't worry about claim, Tain-Joan and your local customs will help and assist you together to go through your claim process.

               b. Necessary ? : Whether your package will need to go through claim process or not, it will depends on your local custom, please kindly understand that Tain-Joan couldn't provide you an accurate answer.

               c. How Long ? : Claim process time and detainment time of package, it will depends on your information submission time. Please kindly provide your required information to custom once you received clearence announcement by local custom.

               d. How I can know? : Please pay closely attention and track your package delivery information. Your local transportation and custom will remind you next setps.

            * Refuse / Out of Touch to go through Customs Clearence Process

               a. If customer refuse / out of touch to go through customs clearence process within 3 days when the package arrives to destination and be announced to clearence according to official tracking infomation.

                   > Tain-Joan will regard as an intentional act and cause an irreparable harm for which monetary damages.

                   > Please kindly notice that Tain-Joan will be entitled to take 60%~90% [not including extra fee by custom] from customer's total products fee as compensation of customer breach of business contract.

               b. Difficulties : If you have difficulties [worry / unknow / confuse etc, about custom] to go through the custom clearance process, please kindly contact us immediately, we will assist and help you go through customs clearence process.

               c. Tain-Joan will fully track and trace your clearence process.